Frequently asked questions

We have been on the Romanian travel market since 2013 (over 13 years of experience), registered with the Trade Register under no. J23/595/2013, tax ID RO 31261740, with tourism licence no. 563/15.01.2019. Full details on the About us page.

Yes — insolvency insurance policy issued by OMNIASIG, no. I 56847. The document can be consulted in full in the travel services contract (in Romanian).

4 methods: online card payment (processed by Netopia, 3D Secure), bank transfer (Banca Transilvania, BRD), Romanian holiday vouchers (Pluxee, Edenred, Up Romania — only for tourist packages inside Romania) and payment at the office. Full details, including the bank accounts, on the How to pay page.

It depends on the trip — usually 30%-50% of the package value. Day trips by coach are usually paid in full when booking. The exact amount is shown when you book.

The balance is due at least 14 days before departure, or by the due dates stated on the invoice.

Paying any deposit (partial or full) means accepting in full the terms of the contract for the sale of travel service packages (in Romanian).

Yes, but under Chapter VII („Penalități, rambursări, despăgubiri” — “Penalties, refunds, compensation”) of the travel services contract penalties apply, depending on how much time is left until departure (the exact percentages are set out in the full contract, PDF, in Romanian). For protection we recommend cancellation (STORNO) insurance.

Chapter VIII of the contract sets out the complaints procedure, including SAL (soluționarea alternativă a litigiilor — alternative dispute resolution) and SOL (soluționarea online a litigiilor — online dispute resolution). You can write to us at any time at rezervari@luxuriatravel.ro.

Data is processed under Regulation (EU) 2016/679 (GDPR) and Romanian Law no. 190/2018. You have the right of access, rectification, erasure, restriction, portability and objection, plus the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP — dataprotection.ro). Full details on the Terms and conditions page.

Send a written request to rezervari@luxuriatravel.ro. We reply within 30 calendar days at most.

Transport by air-conditioned coach (seat belts, GPS, licensed drivers) plus a nationally certified guide specialised in working with children, for themed trips of 1-3 days. Details on the School trips and camps page.

Yes — group rates for classes/groups of at least 20 pupils.

A personalised offer in less than 24 hours.

Yes — tailor-made packages for companies: team building, conferences, incentive travel and corporate events, with a dedicated account manager throughout the whole organisation process. See the Corporate & Team Building page.

Yes — B2B invoicing with VAT, a service contract, and the possibility of paying in instalments.

Yes, travel insurance for all participants is included in the package.

Yes — cultural tours, city breaks and rural tours across Romania, with multilingual guides (EN, FR, DE, IT). See the Incoming Romania page.

Complete itineraries of 5-10 days, with negotiated 3-5 star hotels.

On the Trip calendar page, which shows all departures (tours, day trips, holidays abroad) grouped by month.

Yes — the “Download calendar PDF” button on the Calendar page automatically generates an up-to-date PDF, excluding departures that have already left. The PDF is in Romanian.