🧾 In plain words
Cancellation and refunds
The rules below are those of the travel services contract (PDF, in Romanian), articles 5.13 and 7.1. In case of any difference, the contract prevails.
1. If you cancel
Cancellations are made in writing, to rezervari@luxuriatravel.ro. The cancellation date is the day we receive your email. The penalty depends on how many days are left until departure (contract, art. 7.1):
| When you cancel | Penalty |
|---|---|
| More than 60 calendar days before departure | EUR 25 per person + any price differences resulting from cancelling the services (also applies to charter flight tickets and one-day coach trips) |
| Between 30 and 60 calendar days before departure (inclusive) | 50% of the price of the package (including charter tickets) |
| Less than 30 calendar days before departure, or no-show | 100% of the price of the package (including charter tickets) |
| Special tariff (reduced price: scheduled discount, coupon, group discount, early booking), regardless of the cancellation date | 100% of the price of the package |
- A special tariff is any price reduced by the agency, for whatever reason: scheduled discount, coupon, group discount, early-booking offer. It is marked on the booking form before you accept the contract.
- Scheduled flight tickets carry the carrier's own penalties, communicated at purchase (art. 7.1 d).
- Coach tickets and hotel stays booked through our partners follow the supplier's conditions, shown at booking.
- For documented illness or bereavement, the penalties are those charged by the suppliers (art. 7.13). Cancellation (STORNO) insurance covers these situations — we recommend it with every booking.
2. If we cancel the departure
Coach trips run with a minimum group of 75% of the coach seats (contract, art. 2.1.13). If the minimum is not reached, we notify you no later than (art. 5.13.1):
- 20 days before departure, for trips longer than 5 days
- 7 days before departure, for trips of 2–5 days
- 48 hours before departure, for one-day trips
If the notice deadline falls on a non-working day (Saturday, Sunday or a Romanian public holiday), the notice is considered on time if it is given on the next working day.
You then choose: another departure date, another trip or a full refund of the amounts paid, with no penalty. The same applies to force majeure and unavoidable, extraordinary circumstances (art. 5.13.2).
3. How you get your money back
Refunds are made without undue delay and no later than 14 working days after the contract ends (art. 7.6), by the same payment method you used. Any penalty is deducted from the amounts paid (art. 7.11).
4. See also
- The travel services contract — full text (Romanian)
- How to pay — deposit, balance, payment methods
- Terms and conditions